We are committed to providing reliable, discreet, and timely delivery across Australia. This policy outlines how orders are processed, shipped, and delivered so you know exactly what to expect.
Order Processing
Orders are processed promptly after payment confirmation
Processing typically occurs within the same day or next business day
Orders placed on weekends or public holidays are processed on the next business day
Delivery Coverage
We deliver Australia-wide, including:
Metro areas
Regional locations
Remote and interstate regions
Estimated Delivery Timeframes
Delivery times are estimates and may vary slightly depending on location and external factors.
Metro Areas
NSW, VIC, QLD (Metro): 1–2 business days
ACT: 1–2 business days
SA Metro: 2–3 business days
WA Metro: 2–4 business days
Regional & Remote Areas
NSW / VIC / QLD Regional: 2–4 business days
SA / WA / TAS Regional: 3–5 business days
NT & Remote Locations: 4–7 business days
Packaging & Discretion
All orders are shipped in plain, discreet packaging
No identifying product details appear on the exterior (Only our partnered delivery services are aware of what you’re ordering)
Packages are sealed securely to protect contents during transit
Tracking Information
Tracking details are provided once your order has been dispatched
You can use the tracking link to monitor delivery progress in real time
Delivery Delays
While we aim to meet estimated delivery times, delays may occur due to:
Weather conditions
Public holidays
Courier service disruptions
Remote access limitations
We appreciate your patience in such cases.
Responsibility & Accuracy
Customers are responsible for ensuring delivery details are accurate at checkout
Incorrect or incomplete addresses may result in delays or failed delivery
Support & Enquiries
If you have questions about your order or delivery status, please contact our support team. We’re here to help and ensure a smooth experience from checkout to delivery.