W.D.A.’S Refunds & Returns Policy

Last Updated: 01/01/2026

At W.D.A., we are committed to providing transparent policies and fair resolutions in accordance with applicable Australian Consumer Law (ACL). Please read this policy carefully before placing an order.

1. Change of Mind

Due to the nature of regulated cannabis products, we generally do not accept returns for change-of-mind purchases once an order has been processed or dispatched.

Please review product descriptions carefully before completing checkout.

2. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged in transit

  • Incorrect based on your order confirmation

  • Faulty upon arrival

You must contact us within 24 hours of delivery.

To assist with resolution, please provide:

  • Your order number

  • Clear photos of the item and packaging

  • A description of the issue

We will assess the matter and determine an appropriate resolution, which may include replacement, store credit, or refund where required by law.

3. Consumer Guarantees (Australian Consumer Law)

Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund if a product:

  • Has a major fault

  • Is not as described

  • Is not fit for its intended purpose

  • Does not meet acceptable quality standards

Nothing in this policy excludes or limits your rights under the ACL.

4. Non-Returnable Items

For safety and compliance reasons, we do not accept returns for:

  • Opened or used items

  • Products returned without prior approval

  • Items not in original condition (where applicable)

Exceptions may apply where required under consumer protection laws.

5. Refund Processing Time

If a refund is approved:

  • Processing may take 2–5 business days

  • Funds will be returned via the original payment method (where possible)

  • Confirmation will be sent once processed

Processing times may vary depending on your financial institution.

6. Order Cancellations

Orders may only be cancelled prior to dispatch. Once an order has been shipped, cancellation is no longer possible.

To request cancellation, contact us immediately at: order@weeddeliveryaustralia.com

7. Proof of Return, Loss, or Damage Requirement

To be eligible for a refund or replacement, items must either:

  • Be returned in accordance with our return instructions (where applicable), or

  • Be supported by verifiable proof of loss or damage.

We cannot issue refunds for:

  • Orders that have not been returned (where a return is required),

  • Claims of lost parcels without courier confirmation,

  • Damage claims without clear photographic evidence,

  • Items reported missing without supporting documentation.

Where a parcel is confirmed lost in transit by the courier, we will work directly with the carrier to investigate and determine the appropriate resolution.

Providing accurate information and supporting evidence allows us to process claims fairly and efficiently.

8. Reporting Suspicious Activity

If you believe you have interacted with a fraudulent website impersonating our brand, please contact us directly using our official contact details listed on this website.

How to Request a Return or Refund

To initiate a claim, please email: order@weeddeliveryaustralia.com

Include:

  • Full name

  • Order number

  • Description of issue

  • Supporting photos (if applicable)

We aim to respond within 24 business hours.

Policy Updates

We reserve the right to update this Refunds & Returns Policy at any time to reflect operational or legal changes. Updates will be posted on this page with a revised effective date.

Shop With Confidence